My acrobat plugin is not loaded for some users.

Forum|Forum|6 years ago
November 20, 2019
1 reply
802 views

Hi

I have a weird issue with my acrobat plugin.

Acrobat/my plugin is in a server.

My plugin is loaded for some users ("Currently in Certified Mode" shows as No in Preference)

but not for some users. ("Currently in Certified Mode" shows as No)

Changing the option “Use only certified plugin-ins” doesn't work for those users.

Acrobat License can limit loading thirty party plugin?

Any idea on this issue?

Thanks in advance.

Jason

This topic has been closed for replies.

Thom Parker

Community Expert

Is this Acrobat Pro? and what do you mean it's on a server?

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

J

jeongmok78181787Author

Participant

Yes It's Acrobat Pro DC (2015). I mean Acrobat/Plugin are installed to windows server and run via Citrix.

Thom Parker

Community Expert

Acrobat plug-ins have unique problems with virtual setups like Ctrix. It could be any number of issues from timing to security, and have more to do with the interal structure of the plug-in than anyting else. There are several points in the initial handshake with Acrobat where the plug-in can be blocked.

Is it always the same computers that don't load the plug-in? Can you tell if Acrobat attempts to load the plug-in and fails?

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

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