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A
Anonymous
August 30, 2016
Answered

My Adobe is suddenly unactivated. When I try to open a PDF it says activation failed.

  • August 30, 2016
  • 1 reply
  • 533 views

This is on a Government computer/network overseas. Adobe claims it can't auto-activate because I don't have internet, but I do. I got a code to manually activate, but apparently I need a product serial number as well, I have no idea what that'd be.

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Correct answer kglad

when purchased a product serial number was issued to the purchaser.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 30, 2016

when purchased a product serial number was issued to the purchaser.

A
Anonymous
August 31, 2016

I'm sure it was, but that was some guy in the Government a long time ago. I have no way of tracking it down. IT personnel are not helpful at all.

T
Test Screen Name
Legend
August 31, 2016

The product serial is basically what was paid for. If lost, the product is lost.

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