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kareno43167516
Participant
February 18, 2016
Question

My Macbook pro and my Mac lock up at least twice a day when using acrobat pro.

  • February 18, 2016
  • 1 reply
  • 346 views

When I'm working in Acrobat Pro on either of my Mac or Macbook, it never fails, I get the twirling circle and I have to restart my computer.  I'm using Safari Version 9.0.3 and I have all updates installed.   I've made sure that Adobe is up to date.  I actually use Creative Cloud.

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1 reply

AadeshSingh
Participating Frequently
February 18, 2016

Hi kareno43167516,

Please let me know the exact dot version of Acrobat & OS installed on your Mac?

Try the troubleshooting steps mentioned on this KB doc.Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Regards,
Aadesh