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michelg69893932
Participant
March 1, 2016
Answered

Need to locate Acrobat 8 serial number

  • March 1, 2016
  • 1 reply
  • 1754 views

I have a new machine and installed Acrobat X.  I have that serial number, but when I enter it, install comes up with "The serial number you entered is valid, but a qualifying product  cannot be found on this computer.  I can't find my Acrobat 8 serial number.  Any suggestions? 

This topic has been closed for replies.
Correct answer Meenakshi Negi

To add further info - if you follow the link suggested, it will tell you to call Adobe and when you click on the link to get the phone number it just redirects you back to the basic support page.  I believe what i need to do is have Adobe unlock it, but it doesn't appear you can call adobe any longer on this topic


Hi michelg69893932,

You can Contact Customer Care. Make sure you sign in with your Adobe ID and select product from list.

Then select chat or phone option under "Still need help?Contact us".

Regards,

Meenakshi

1 reply

Y
YatharthS
Participating Frequently
March 1, 2016

Hi michelg69893932 ,

Would request you to please refer to these KB articles for this :- Find your Adobe product serial number quickly

                                                                                             Error: "This serial number is not for a qualifying product" | Adobe Creative Suite

Regards,

Yatharth

M
michelg69893932Author
Participant
March 1, 2016

I have read that article - i should have said I don't have access to my Acrobat 8 serial number any longer.  i can't find it.  In the past, i called Adobe and they walked me through  process to get my product working.  How do i do that?

M
michelg69893932Author
Participant
March 1, 2016

To add further info - if you follow the link suggested, it will tell you to call Adobe and when you click on the link to get the phone number it just redirects you back to the basic support page.  I believe what i need to do is have Adobe unlock it, but it doesn't appear you can call adobe any longer on this topic

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