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Correct answer Nancy OShea

This is all the information I have and can get about the product. I don't know when/who purchased it, or where the key is. I was asked to move the software from an older laptop to a new laptop.

Good luck with that .  Without a legitimate serial number, you're stuck.

Download Pro or Standard versions of Acrobat DC, XI, or X

Nancy O.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 19, 2016

If it was a purchased (perpetual licensed) product, open the application and go to Help > Deactivate.

Creative Cloud products don't use serial numbers.  They are activated by your Adobe log-in ID and password.  In that case, go to Help > Sign-out.

Nancy O.

Nancy O'Shea— Product User & Community Expert
gener7
Community Expert
gener7Community Expert
Community Expert
September 19, 2016

What software and version and for Mac or PC? That way this post can be moved to a product specific forum.

J
jayh56000912Author
Participant
September 20, 2016

This is Adobe Acrobat 10, installed on a Windows 7 Laptop.

This is all the information I have and can get about the product.  I don't know when/who purchased it, or where the key is.  I was asked to move the software from an older laptop to a new laptop.

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
September 20, 2016

This is all the information I have and can get about the product. I don't know when/who purchased it, or where the key is. I was asked to move the software from an older laptop to a new laptop.

Good luck with that .  Without a legitimate serial number, you're stuck.

Download Pro or Standard versions of Acrobat DC, XI, or X

Nancy O.

Nancy O'Shea— Product User & Community Expert
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