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jrbpa
jrbpa
Participant
June 29, 2016
Question

No network issue. Unable to scan

  • June 29, 2016
  • 2 replies
  • 387 views

2 days ago, I tried to scan and suddenly couldn't.  I don't think it is a network problem because I can print from the computer to the printer I want to scan from.

This topic has been closed for replies.

2 replies

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
August 8, 2016

Hi,

Please try the troubleshooting options available under Troubleshooting tips for scanner issues when using Acrobat

Hope it will resolve your issue. But if not please share following information:

- Acrobat version

- Scanner detail

- OS detail

- Are you able to scan with same scanner from any app other than Acrobat

- Are you getting any error message.

Thanks.

Adorobat
Adorobat
Participating Frequently
June 29, 2016

Hello jrbpa ,

Could you please tell how you are trying to scan?

Do you see any error message when trying to scan?

Assuming you are scanning from the Acrobat,are you able to scan directly from Printer's software?

Thank You!

Shivam

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