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2 replies

M
michaeln5760214Author
Participant
February 27, 2016

It now gives me this error when attempting to uninstall:

xit Code: 33

Please see specific errors below for troubleshooting. For example, ERROR: DW040 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: DW040: The product "{0327A4BF-62BF-48BB-8928-B971B749E9E1}" is not installed. Cannot proceed with the uninstall

M
michaeln5760214Author
Participant
February 27, 2016

I have used the cleaner tool now and the programs are still there(all of CS6 design... Photoshop, Illustrator, InDesign and Acrobat) But the uninstall coughs up the error above and now the programs don't work. If possible, I would like to remedy this situation before Monday without wiping the drive all together. If I have to, I will wipe the drive though.

Meenakshi_Negi
Meenakshi_Negi
Legend
February 27, 2016

Hi michaeln5760214,

Please use cleaner tool Use the Adobe Creative Cloud Cleaner Tool to solve installation problems and restart your system.

Then try to install Acrobat DC.

Let us know if you need any further help.

Regards,

Meenakshi

M
michaeln5760214Author
Participant
February 29, 2016

Yeah, I still need help for sure. I really don't want to uninstall windows because I can't figure out how to make my adobe products work. The one program I have through CC still works but I can't very well use After Effects without having Photoshop and Illustrator. But I can't wait forever for a solution either.

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