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sbingram
sbingram
Participant
August 19, 2016
Question

OCR stopped working

  • August 19, 2016
  • 2 replies
  • 569 views

We've been using OCR on latest Acrobat DC version on Windows 7 with success. All of a sudden, scanned documents that work on another PC with same version of Adobe stopped working on this PC. Checkboxes on the form are replaced by large Roman numerals. Much of the text on the page is distorted in some fashion. I've run the repair to refresh the files, rebooted Windows multiple times with no luck. There haven't been any changes on this system save Windows security updates. I'm not sure what the next step should be.

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2 replies

A
Adobe Employee
aunam
Adobe Employee
October 13, 2016

Hi,

Hope suggested solution helped.

Thanks.

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
August 22, 2016

Hi Steve,

Sorry for the issue you are facing. Issue may be because OCR language has been changed. Please try few things:

- Go to Enhance Scans> Recognize Text> In this file> Settings> Select the language(One you want to use to run OCR)

- Or you can delete the registry value of OCR (HKCU>Software>Adobe>Adobe Acrobat>Acrobat version{DC|2015|11}>PapercapturePlugin). And now try running OCR

- Delete Acrobat preferences from (Regedit>HKCU>Software>Adobe> Adobe Acrobat> Version) and C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version] and reinstall Acrobat

Thanks.

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