Participant

Question

On Acrobat DC when trying to convert a PDF to Word it keeps prompting i have no internet connection although I have!

8 replies
1060 views
Translate

This topic is closed to new replies. Start a new post to keep the conversation going.

T

Test Screen Name

Legend

What exactly happens with the online version?

Translate

T

Test Screen Name

Legend

I think we can see though that, subscription or no, it says that there is no internet connection. My money is on being blocked by the firewall.

Translate

justinb31303029

Participant

I have same problem. It was working fine until the latest update, now says I'm not connected to the internet...

Translate

try67

Community Expert

This is not Acrobat DC, it's Acrobat Reader DC... The two are not the same. You can convert files with the former, not the latter, unless you have a subscription to something like Export PDF.

Translate

try67

Community Expert

If you do have a subscription open this URL in your browser and you should be able to do it there: https://cloud.acrobat.com/exportpdf

Translate

T

Test Screen Name

Legend

‌And do you have Acrobat Reader, Acrobat Standard or Acrobat Pro?

Translate

Bernd Alheit

Community Expert

How did you convert PDF to Word?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.