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Inspiring
March 14, 2016
Question

Only First Page is Scanned from Brother Document Feeder

  • March 14, 2016
  • 1 reply
  • 3187 views

XI Pro with latest updates.

Printer/Scanner: Brother MFC-J6520DW.

Windows 10 with latest updates.


When I Create a PDF using the Automatic Document Feeder only the first page is created.

The other pages run through the feeder on the printer.

They never show up in my document.

Tried Native Mode and Memory Mode. No difference.

I do notice when the scan starts I get a pop-up window with the title 'Transferring data'.

It appears on the first page that a progress bar starts to move across the window.

Then my first page appears in my document.

I get a second 'Transferring data' window.

I never see a progress bar. And that window disappears after a bit of time.


I tried the Windows Fax and Scan utility that is part of Windows 10.

It will scan all the pages from the feeder.


Thanks for any help or advice!

This topic has been closed for replies.

1 reply

Participating Frequently
March 14, 2016

Hi randyw57 ,

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Also please refer to this KB article :- Troubleshoot scanner issues in Adobe Acrobat

Regards,

Yatharth