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D
DanEIG
Participant
August 22, 2016
Answered

Opening a PDF document_ fail.

  • August 22, 2016
  • 1 reply
  • 783 views

Hi,

I am currently having problems opening PDF's in Adobe DC Pro.

When i click on the PDF document to open nothing happens.....

Its only when i click the Adode DC Pro Icon on the desk top the document will open.

For example-

There is a PDF document on my desk top- I double click on the document as per normal- Nothing happens

Then when I double click the Adode DC Pro icon boom the document comes up.

  • My computer is only 3 months old
  • Scanned for spam and Viruses every 24hrs
  • The problem has only been happening for 7 days prior to this it worked normally

has anyone got any advise on what the problem would be?

Thanks Dan

This topic has been closed for replies.
Correct answer Sarojini_Nagar

Hi daneig ,

Does this happen with all the PDF files ?

Try repairing Acrobat pro DC by navigating to Help>Repair installation and also check for updates under the Help menu .

Also try right clicking on the PDF document and select the option " Open with Adobe Acrobat Pro" and check whether it opens the file or not .

Also let us know the OS version you have .

Let us know if this helps .

Regards

Sarojini

1 reply

Sarojini_Nagar
Sarojini_NagarCorrect answer
Participating Frequently
August 22, 2016

Hi daneig ,

Does this happen with all the PDF files ?

Try repairing Acrobat pro DC by navigating to Help>Repair installation and also check for updates under the Help menu .

Also try right clicking on the PDF document and select the option " Open with Adobe Acrobat Pro" and check whether it opens the file or not .

Also let us know the OS version you have .

Let us know if this helps .

Regards

Sarojini

D
DanEIGAuthor
Participant
August 23, 2016

Thanks Sarojni,

I repaired the installation which seemed to have fixed the problem.

nice works...

thanks again mate

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