"Our records indicate the serial number...is invalid"

Forum|Forum|9 years ago
August 12, 2016
1 reply
820 views

I transferred Acrobat 9 Pro license from old to new pc; both Windows 7. I didn't deactivate it until it was installed on the new pc. I followed Solution 2 of this article: Error: "The serial number is not valid for this product" | Adobe Creative Suite and still get the same error after uninstalling and reinstalling. Please advise; thanks in advance.

~Chris

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kglad

Community Expert

make sure you followed solution 1 and then try the other 3 solutions, if necessary.

teamlogic60508Author

Participant

The other solutions don't apply. This isn't Creative Suite; just out right purchased version of Acrobat 9. In the title bar of error message it says: ...:Revoked. This tells me it isn't a local issue but needs to be corrected on Adobe's side. They don't offer phone support so I'm hoping an employee can help via this forum.

~Chris

try67

Community Expert

Where did you purchase your license?

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