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Participant
March 14, 2016
Question

PDF from Scanner crashes

  • March 14, 2016
  • 1 reply
  • 425 views

When I attempt to create a PDF from Scanner. Adobe crashes.  Using an HP LaserJet M1319f MFP.  Using the TWAIN option. Using Adobe Acrobat X

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1 reply

Lovekesh Garg
Adobe Employee
Adobe Employee
March 15, 2016

Hi,

Sorry for the issue you are facing. Can you please provide following information to help us identify and resolve the issue ASAP:

- Acrobat version

- OS Detail

- Are you facing this issue with every scan

- Please share the crash logs(You can use Dropbox or other sharing application and share the link)

Also please refer to this KB article :-  Troubleshoot scanner issues in Adobe Acrobat

Thanks,

Lovekesh Garg