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Participant
September 7, 2016
Question

PDF hyperlinks stop working

  • September 7, 2016
  • 3 replies
  • 407 views

I have created an editable PDF that includes hyperlinks that other users access and save to a new location. When you open the PDF from it's original location, all of the hyperlinks work.  When you save the PDF to a new location, all of the hyperlinks continue to work except for two of them, despite the fact that all of the links lead to Word docs that are in the same folder on the server and saved as the same version of word.

Something I have noticed is that the displayed path changes on the links that don't work.  Every link on the PDF displays the same message when the linked is left clicked, 'C:\Program Files (x86)\Microsoft Office\Office16\WINWORD.EXE' rather than showing the actual path. However, when you click on either of the two links that don't work, the same message box displays but with this, 'C:\Users\or01iw\Desktop\2. MA Eligibility Questionnaire.docx'.

The documents are not actually saved on my C:drive but are instead on a drive that each user can access. This is displayed in the actual link when I click on the links in edit mode but it appears that for some reason, saving the PDF in a different location causes the PDF to try and move the path to the users own space on the server rather than leaving it linking to the shared space where the file is located.

Can anyone suggest what is happening with the two links that stop working and how I might be able to fix the problem?

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3 replies

try67
Community Expert
Community Expert
September 7, 2016

When you create a link to a file in Acrobat, if that file is located in the same drive as the original file, then that link will always be relative, not absolute. You can see if by move the file to a different location and then examining the link's target. You will see that it changes.

or01iwAuthor
Participant
September 8, 2016

That's fair enough and I can see that but the PDF has 25 links on it and all the files for the links are located in the same folder.  This means that it doesn't make sense that only two of the links stop working when the master PDF is moved to a new location on the same driver.

try67
Community Expert
Community Expert
September 8, 2016

Without seeing the actual file it's very difficult to say what might have gone wrong with that link.