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helpvog
Participant
October 17, 2016
Question

PDF Maker error - Adobe Acrobat DC and Office 2016

  • October 17, 2016
  • 1 reply
  • 1155 views

I am using Adobe Acrobat DC (OEM install on Dell latitude E7470) with Office 2016. Whenever I right click to create PDF with PDF Maker, I get the error message:

"An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF"

My Office and Adobe are up to date. I have uninstalled and reinstalled both, and I have run acrofix and a repair on Office. I can confirm that Save as PDF, Printer to PDF, and the Acrobat Tool bar for office are all working. I have spent hours trouble shooting this.

If this is just a bug with 2016 I need to know so I can stop wasting my time. Anybody have any ideas?

Thanks

This topic has been closed for replies.

1 reply

S
sb116
Participating Frequently
October 17, 2016

Hi helpvog

Assuming the application might not be licensed properly, please try launching the Adobe distiller and wait for a while after it launches and check if it gives you a pop up or asks to you to licnese the application.

If you receive one all you have to do is license it and then try your workflow again.

Also please try and check if the issue is reproduced with other files as well.

And follow the steps and open Acrobat go to File >Create> PDF from file and browse and look for the file and see if it works.

Let me know if any of it helps.

Thanks,

Supriya

christinah74181364
christinah74181364
Participant
August 18, 2017

I am also having this problem. I can only create a PDF for single files within the office applications but if I try to create a PDF from any office files in my Acrobat Pro app it creates error messages. Both Acrobat and Office are most recent versions.. Please help!

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