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RTA-Admin
Participant
February 10, 2016
Question

PDF Printing Progress Bar Usually Stops - No PDF created

  • February 10, 2016
  • 1 reply
  • 6642 views

I have an end user running Adobe Acrobat DC (standard) and just in the last few days when they try to print a PDF from an application (like Autodesk Revit) the progress bar comes up, but some of the times it never completes and produces no PDF.  The other half of the time the progress bar still never completes but a PDF is produced and is opened.  They then have to manually close the progress window.

I can't find any rhyme or reason as to why it is doing this after checking it out for a bit.  I have uninstalled and re-installed Acrobat DC with no change.  I have updated Acrobat DC to the latest version and no change.  I have rebooted the PC several times, no change.  I have tried printing with different applications and they exhibit similar behavior.  

The Windows Event Viewer shows a couple of odd Application errors pertaining to Acrobat (below), but I'm not sure if these are tied into the issue or not.  It seems like these used to be an issue, but have been fixed with an Acrobat update last year.  Any ideas on what is going on here?  Thanks.

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The description for Event ID 80 from source SideBySide cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest

C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest

C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

The handle is invalid

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The description for Event ID 33 from source SideBySide cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Adobe.Acrobat.Dependencies,processorArchitecture="x86",publicKeyToken="0000000000000000",type="win32",version="10.0.0.0"

C:\Users\jenny\Desktop\Acrobat.exe

The handle is invalid

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This topic has been closed for replies.

1 reply

February 10, 2016

Hi ,

Please refer the following link once and see if that fixes the issue.

https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Regards

Sukrit Dhingra

RTA-Admin
RTA-AdminAuthor
Participant
February 10, 2016

All of the information at that link is troubleshooting issues with printing a PDF to a physical printer.  I am trying to create a PDF, using the Adobe PDF printer, within an application and that is where my issue is.  I can print PDFs to physical printers just fine.  I just can't create PDFs reliably within applications.

Thanks.

February 10, 2016

Hi ,

Please refer the following link once.

Using the Adobe PDF printer, Acrobat

Regards

Sukrit Dhingra