Pre fillable forms cannot be printed

Adobe is one f the most used programs at work  For some reason lately every time that I try to print a fillable form or a form that was already saved it will come out wrong with weird letters and long black lines across instead of the info that was wrote on the boxes of the form    Can somebody has that experience When I called the IT guy he says it must be the program   If I use another computer like a laptop that has the simple adobe reader  it will come out fine   What the problem can be  Thanks