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A
Anonymous
May 16, 2016
Question

Print to PDF

  • May 16, 2016
  • 1 reply
  • 503 views

First some background on the issue. All of our employees use the most up to date version of Adobe Acrobat Reader DC. Our employees get excel documents that are about 10-17 pages long. They take each individual page and from the excel document and use the print option "Print to PDF". Some of the pages "Print to PDF" successfully and can be opened using Adobe Acrobat. But one or two of these pages when you try to open them give the following message:

Adobe Acrobat Reader DC could not open (FileName) because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

I tried to recreate the problem on a different system and was successful. Page 13 of the same document when using the the "Print to PDF" printer option creates the file as a .PDF but you can not open it and it displayed the aforementioned message.

Any help on this would be much appreciated.

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1 reply

try67
Community Expert
try67Community Expert
Community Expert
May 16, 2016

Acrobat Reader does not come with a PDF printer. You're using third-party software to create the files (mostly like an internal Office or Windows function), so you should look for the solution there.

A
Anonymous
May 16, 2016

This was my first thought as well, so I tried uninstalling and re-installing the Microsoft Printer "Print to PDF" in devices and hardware. We also have a Nuance PDF enterprise converter software for a "Gaaiho PDF" printing option. this still gives me the same problem using this software as well, for the same page.

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