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carlom53667713
Participant
May 16, 2016
Answered

printer dialog box does not open

  • May 16, 2016
  • 5 replies
  • 1404 views

Hi, my printer dialog box will not open as of Friday May 13 2016. I have had this loaded on my computer for more than a year and it's worked perfectly till now.

I have installed and re installed twice and the same thing happens. which is nothing, command P just flashes, the printer icon at the top does nothing and file print

does nothing. Anyone else have this problem?

This topic has been closed for replies.
Correct answer AshuMittal9644438

Hi all,

We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please give it a try and let us know.

Thanks,

-ashu

5 replies

AshuMittal9644438
Adobe Employee
AshuMittal9644438Correct answer
Adobe Employee
May 19, 2016

Hi all,

We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please give it a try and let us know.

Thanks,

-ashu

    K
    KathleenMeece
    Participant
    May 17, 2016

    yes i do...all of a sudden i can't print or send a message to the person i want to send a document to because it won't let me spacethemessage...dumb...

    albertoz61128854
    albertoz61128854
    Participant
    May 17, 2016

    Same problem! Now i am using Preview to print PDF created in Acrobat.

    J
    johannak53423651
    Participant
    May 16, 2016

    Same problem. What is going on? I can't do my job if I can't print PDF's. Help

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    May 17, 2016

    Hi all,

    Acrobat team is working on rolling out a fix soon to resolve this issue. Meanwhile, please try the workaround listed here: Print menu dialog doesn't appear

    Thanks,

    -ashu

    darrent32166636
    darrent32166636
    Participant
    May 17, 2016

    How do i do this please

    M
    matthewe89520836
    Participant
    May 16, 2016

    Exact same problem - only noticing this for users with Acrobat DC version 15.016.20039 and up.  Attempted uninstall/reinstall of Acrobat, reset printing system, removed Application Saved State, restarted computer.  OS is 10.10.5 with all current updates.

    Way to go, QA. 

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