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J
johnf37342073
Participant
September 7, 2016
Question

Printer "prints" a blank page

  • September 7, 2016
  • 2 replies
  • 1411 views

I have acrobat DC pro. I have Canon iP100 printer. I can not print PDF documents. There is no error message. It just "prints" a blank page. I have updated the printer driver. The printer works with other applications.

This topic has been closed for replies.

2 replies

J
johnf37342073Author
Participant
October 4, 2016

I have tried all the fixes on he trouble shooting document.

The trouble shooting page printed.

The printer connections are ok.

I have reset the printer many times.

I have downloaded the latest driver.

All files wont print so it is not a particular file problem.

I have tried every solution in the forum.

I am currently using Acrobat DC reader to print.

Now I have a problem opening PDF files. Sometimes they open in reader, despite the Win 10 default program and file type settings being set to Acrobat DC pro.

Meenakshi_Negi
Meenakshi_Negi
Legend
October 6, 2016

Hi johnf37342073

Try "Repair Installation" under help menu.

Please let us know the dot version of Adobe application and OS you are using.

Can you share any one file with which you are experiencing the issue?

Regards,

Meenakshi

J
johnf37342073Author
Participant
October 11, 2016

Repair does not fix the problem

2015,006.30201

How do I share a file. It wont copy & paste.

Meenakshi_Negi
Meenakshi_Negi
Legend
September 15, 2016

Hi johnf37342073

Please refer the troubleshooting steps provided in this KB doc: Troubleshoot PDF printing in Acrobat and Reader

Let us know if issue still persists.

Regards,

Meenakshi

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