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writermark
writermark
Participating Frequently
May 14, 2016
Question

Printing to PDF

  • May 14, 2016
  • 1 reply
  • 1742 views

I am an Adobe IX user.  I have always been able to select Adobe PDF as a printer and print to PDF from most programs and websites. Recently, doing so has become more problematic.  Many of my software programs and some websites return an error message when I attempt to print.   

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1 reply

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
May 14, 2016

Hi writermark ,

Could you please let us know the exact version and name of adobe application you are using and also the OS version on your system?

Let us know the exact error message you get so that we can analyze the issue at our end .

Regards
Sarojini

writermark
writermarkAuthor
Participating Frequently
May 19, 2016

Sarojini,

I’m using Acrobat XI Pro 11.0.16.  My system is currently running Windows 7.

I’ve done some tests and discovered the following:

A)    When I select the Convert to PDF tool in any web browser, I get the below error message.  If I select download, however, the document will save in the file location I specify.

B)      When I select Adobe PDF as the printer in my standalone programs, I either receive an error message such as the one below, or I am prompted to save the document to a file location on my computer, but the file never arrives in the folder I specify.

Mark Layne

[private information deleted by host]

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
May 20, 2016

Hi writermark ,

There is no error message attached in your last comment .

Please use the insert image option and attach screenshot of the error message .

Regards
Sarojini

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