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Participating Frequently
May 19, 2016

Hi ,

Please provide the exact dot version of the software & OS installed at your system .

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

If you are on Windows OS, open Acrobat, navigate to Help menu & repair the installation.

Please refer to this article :- Troubleshooting tips for scanner issues when using Acrobat

If the issue still persist would request you to check with the different user account to replicate the issue .

Let me know how it goes.

Regards,

Yatharth