Skip to main content
jpbmass
Participant
September 12, 2016
Question

Problem with Acrobat Pro XI and Win 10

I've been successfully using Acrobat Pro XI with MS Word 2003 under Windows 10 for several months.  This combination just stopped working -- When I try to convert .doc file to pdf inside Word, the process starts but hangs up.  When I open Acrobat Pro XI and try convert a file,  Acrobat tries to open "the application that created the file" but is unable to successfully complete this operation.  I reinstalled Acrobat with no change so I suspect this issue may  be the result of a recent Windows update.   Has anyone else seen this problem or have any suggestions?

                 Jim

[Mod: moved to Acrobat>Creating PDFs]

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
September 12, 2016

Take a look here in the compatibility table between Acrobat and Office: Web browsers and PDFMaker applications compatible with Acrobat and Reader

You'll find this note: "Adobe ended support for Office 2003 PDFMakers for Acrobat X and XI after the May 2014 quarterly update.", which links to here: End of support for Office 2003 PDFMaker for Acrobat

Translate
jpbmassAuthor
Participant
September 13, 2016

Too sad -- Oh well, nothing last forever. 

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices