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J
jpbmass
Participant
September 12, 2016
Question

Problem with Acrobat Pro XI and Win 10

  • September 12, 2016
  • 1 reply
  • 509 views

I've been successfully using Acrobat Pro XI with MS Word 2003 under Windows 10 for several months.  This combination just stopped working -- When I try to convert .doc file to pdf inside Word, the process starts but hangs up.  When I open Acrobat Pro XI and try convert a file,  Acrobat tries to open "the application that created the file" but is unable to successfully complete this operation.  I reinstalled Acrobat with no change so I suspect this issue may  be the result of a recent Windows update.   Has anyone else seen this problem or have any suggestions?

                 Jim

[Mod: moved to Acrobat>Creating PDFs]

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1 reply

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
September 12, 2016

Take a look here in the compatibility table between Acrobat and Office: Web browsers and PDFMaker applications compatible with Acrobat and Reader

You'll find this note: "Adobe ended support for Office 2003 PDFMakers for Acrobat X and XI after the May 2014 quarterly update.", which links to here: End of support for Office 2003 PDFMaker for Acrobat

J
jpbmassAuthor
Participant
September 13, 2016

Too sad -- Oh well, nothing last forever. 

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