Problem with PDF Print and PDF Maker

Question

Hello,we have to problem with our Adobe DC Professional.The first problem: Print with Adobe PDF Converter result to message with "interactive Service, change window".The second Problem we have with the PDF Maker. In Word, Excel and PowerPoint we can perfectly create PDF-Files with the Addin.In Visio and Project after create PDF we get a message "Adobe PDF Printer is not installed on your Computer..."We have this problem on three different Clients. All Clients are fully patched with Microsoft and Adobe.The Office Versions are 2010 32-bit on Windows 7 64-bit.Thanks in advance for your help.

Adorobat · Accepted Answer

Hi avaa90380721 ,Try to perform the following steps:1- Hold down the Windows key and press R key on your keyboard, type services.msc in run dialogue box and hit enter.2- Search for Interactive Service Detection, right click on it and select Properties.3- Set the startup type to Manual.4- Click OK.Then, try to print to Adobe PDF and check if its working fine.Let us know about the results.Thank You,Shivam

Adorobat · Answer

Hi avaa90380721Could you please let us know the dot version of Acrobat DC installed?Also ,try to perform the following steps:1- Launch Acrobat,open any pdf file and then click Print>select Adobe PDF from the drop down list and click Properties,under Adobe PDF Settings>Adobe PDF Output Folder>select Prompt for Adobe PDF Filename>click OK, then try to print to Adobe PDF and check if its working fine.2- If step 1 doesn't fix the issue,go to Control Panel>click Devices and Printers>select Adobe PDF and then click Remove device.Launch Acrobat DC and navigate to Help menu>click Repair Installation.Let us know if it worked.Thank You,Shivam

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded