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davidf66800861
Participant
January 18, 2016
Question

problem with previous created pdf files from amother program version

  • January 18, 2016
  • 1 reply
  • 347 views

My computer crashed and I lost all program files. I reinstalled Acrobat Pro XI from Abode download and used it to open backup files for this program. Because of a licensing issue I had to reinstall Acrobat Pro XI from the original disc. After installing I tried to open the same file from backup but instead of opening in Acrobat Pro desktop it open as a webpage without any formatting ability. I tried printing the document again to Adobe Pro XI and saving as the same name. It still opens as a webpage. Now ALL my older pdf files open as a webpage. How to I get back to the formation ability of the non web page version. Telephone support does not help.

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1 reply

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Test Screen Name
Legend
January 18, 2016

" instead of opening in Acrobat Pro desktop it open as a webpage"

I guess you are double clicking to open. DON'T. Double clicking is a shortcut, and it often lets you down: you need to know how to open the traditional way. Start Acrobat, use Open from the File menu.

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davidf66800861Author
Participant
January 18, 2016

I figured that out, thanks. So Adobe has changed the ability open form the pdf icon saved anywhere on the pc desktop or c: or even backup external drives? Is that correct. Only through opening the program each and every time to even email the document. Does that make sense?

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Test Screen Name
Legend
January 18, 2016

No, that's not correct. Nothing has been taken away. But something's wrong on your system, and I wanted to focus on making it work first. Once we're sure it works, we can look at repairing it, if you prefer to work that way (I don't).

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