Problem with unintentionally exiting full screen mode on Microsoft Surface Pro

Forum|Forum|10 years ago
April 14, 2016
8 replies
1631 views

I have a .pdf file that incorporates multiple javascript-based buttons. This document must be displayed in full screen mode on a Microsoft Surface Pro (users will a combination of the Pro 2, Pro 3, and Pro 4).

The issue I have is with how Acrobat full screen mode behaves on a Surface Pro:

Whenever a user uses the touchscreen to interact with the .pdf dcoument, then clicking anywhere *outside* of any of the interactive buttons has the effect of exiting full screen mode and bringing up the "restore" view of the .pdf document.

This only occurs with the touchscreen specifically, mouse clicks do not have the same effect.

I need to disable this behavior, so that clicking on the .pdf outside of any specific button will not exit full screen mode.

I assume that this is a problem that likely has to be addressed through a particular setting on the Surface itself (although I haven't been able to find which one)...but just in case, is anyone aware of a solution to this issue using the Acrobat settings or preferences?

Disabling/unchecking the "Escape button exits full screen" checkbox in Acrobat preferences does not solve the problem.

This topic has been closed for replies.

mhay77

Participating Frequently

I have not tried the update which claims to fix this, but I did find a workaround. If building your PDFs using Indesign, which I was, I was able to put a large hyperlink button in the background which linked to nothing(I used a blank text anchor). I put this on my master pages. Then when touched unintentionally, it would not go any where and not exit out of full screen mode. One exception was if you have a video on the page, you must remove this hyperlink otherwise the video controls do not work.

mhay77

Participating Frequently

I'm having the same issue with a Windows 8 tablet/laptop. Has there been a fix or solution found for this?

P

Platini82

Adobe Employee

With the latest release of Acrobat on 11th October 2016, this issue has been addressed.

To get the latest product update, within the product, click on the menu Help-> Check for updates.

lrosenth

Adobe Employee

Is this with Acrobat DC or a previous version? Acrobat DC is Surface aware and shouldn’t be doing this. In fact, I am surprised that any version is doing this but I haven’t seen the PDF in question.

markr46371735Author

Participant

I'm running Standard DC on my Surface, although I believe the .pdf itself was created initially using Acrobat XI (I wouldn't think that that would make any difference, but figured it would be worth mentioning).

lrosenth

Adobe Employee

I can duplicate this and we are investigating.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.