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daveg53051
daveg53051
Participant
July 28, 2016
Answered

Problems closing Acrobat DC

  • July 28, 2016
  • 2 replies
  • 479 views

Anyone else having issues when trying to close a document in Acrobat DC (15.017.20050) while running Windows 7?

Trying to close a document - or quitting the program with an open document seems to make it lose it's mind.

          Acrobat DC is not responding

Have been having this issue the past week or two.

Starting the program by itself - without opening a file, doesn't seem to cause the same problem.

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Correct answer Meenakshi_Negi

Hi daveg53051

Please refer the troubleshooting steps provided in this KB doc : Troubleshoot Windows system errors, freezes | Adobe software https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

Let us know if issue still persists.

Regards,

Meenakshi

2 replies

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
July 29, 2016

Hi daveg53051

Please refer the troubleshooting steps provided in this KB doc : Troubleshoot Windows system errors, freezes | Adobe software https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

Let us know if issue still persists.

Regards,

Meenakshi

daveg53051
daveg53051Author
Participant
July 29, 2016

Thanks Meenakshi - I will give it a try!

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