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marilyns44710238
marilyns44710238
Participant
March 14, 2016
Question

Problems on installation of Adobe Acrobat Pro DC

  • March 14, 2016
  • 2 replies
  • 599 views

After installing Adobe Acrobat Pro DC on my Windows 7 Professional box, without any errors, I am unable to successfully open the program.  It opens with a second blank windows that is HUGE and  you have to close it with Task Manager, which also closes the program.  Also cannot open existing pdf files with program, it opens the HUGE window again.

Has anyone had this problem and found a resolution?

This topic has been closed for replies.

2 replies

Y
YatharthS
Participating Frequently
March 15, 2016

Hi,

Please check with the different user account to replicate the issue, refer this article :-  https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

Also please screen shot if issue still persist referring to this concern

Regards,

Yatharth

Y
YatharthS
Participating Frequently
March 15, 2016

Hi marilyns44710238  ,

Please refer to this KB article for The screen resolution setting for using Acrobat Pro DC :- System requirements | Adobe Acrobat Pro DC, Acrobat Standard DC

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Let me know if it works.

Regards,

Yatharth

marilyns44710238
marilyns44710238Author
Participant
March 15, 2016

my computer meets the requirements set forth in the system requirements:  Windows 7 Professional SP1 (Version 6.1 Build 7601: Service Pack1), 64 bit, 4 GB RAM, 232 FGB Hard Drive (144 GB free).  I cannot be more specific about the Adobe other than Adobe Acrobat Pro DC from the installation software box, because I cannot get the program to open to see its build number. but the box inventory note says APRO 12.0.   I have successfully installed this on another Windows 7 box, but cannot get it to work on my computer.

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