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gordon1905
Participant
September 6, 2016
Question

Problems printing pdf files

  • September 6, 2016
  • 2 replies
  • 5601 views

Since downloading the latest update for windows 10, I am having problems printing PDF files I receive in emails. they partially print but with black lines where the print type should be. I am on a Lenovo Yoga500 using a HP Officejet 7500 E910 printer. All other documents print fine on the printer. I am only having the problem with the PDF`s. I have tried downloading latest drivers, but I have them already. Can anyone help?

This topic has been closed for replies.

2 replies

howardf44236810
howardf44236810
Participating Frequently
October 16, 2016

I, too, am unable to print PDFs on my Windows 10 computer.  I need in order to generate bills for my attorney bosses.  When will there be an easy solution.  I have to generate the billing every month and this month I wasted numerous hours in trying to resolve this problem before I found this forum.

Adorobat
Adorobat
Participating Frequently
October 21, 2016

Hi howardf44236810

Assuming you have Adobe Reader installed on your Windows 10 machine, could you please try updating Adobe Reader and see if it works, launch Adobe Reader>navigate to Help menu>select Check for Updates.

Also, try to follow the steps given in the following link if you are getting Black lines while printing:

Acrobat Reader DC prints streaks after upgrading to Windows 10 Anniversary update

What is the version of Adobe Reader installed on the machine?

To check the version of Reader, launch Reader>navigate to Help menu>select About Adobe Acrobat Reader.

Thank You,

Shivam

howardf44236810
howardf44236810
Participating Frequently
October 21, 2016

Thank you for your response. It may take me a day or so to try this because

I work from home via TeamViewer and can only access the computer at the

office when the office is closed.

Howard Frank

Adorobat
Adorobat
Participating Frequently
September 9, 2016

Hi gordon1905  ,

Could you please let us know the dot version of Acrobat installed on the computer?

What is the build number of Windows 10?

To see what the build number is,  hold down the Windows key and then press R on the keyboard> type winver and hit enter.

Below is the screenshot:

Also, visit this link which discusses the same issue: Re: Printing from Adobe Reader DC after Win10 Anniv. update prints streaks

Thank You,

Shivam

G
gordon1905Author
Participant
September 10, 2016

It is Acrobat Reader DC version 2015.017 20053 & windows 10 version 1607

(OS build 14393.105)

Gordon

On Sat, Sep 10, 2016 at 12:25 AM, Shivam Sharma <forums_noreply@adobe.com>

Adorobat
Adorobat
Participating Frequently
September 14, 2016

Hi gordon1905

Could you please post a screenshot of one of the printed paper which has black lines?

To post a screenshot here in the forums, please visit this link: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thank You,

Shivam

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