I recently purchased a new computer because my old one crapped out. Back in June I purchased and installed Acrobat Pro DC on my old computer. I downloaded and installed the program on my new computer using the serial number I have from when I originally purchased it. When I try to use the program, I keep getting an error saying "Your request could not be completed. Adobe Acrobat DC license has either expired or not been activated.". What does this mean?
you haven't activate acrobat or your activation is corrupt.
first, check your hosts file.
for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
once you confirm you can connect to secure adobe sites,
uninstall your acrobat
if win, clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
restart your computer
if win, open Windows Task Manager. if mac, open your activity monitor
Click on the Processes tab. Then try to find the process Acrobat.exe and acrotray.exe and terminate those processes
reinstall acrobat dc
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