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lisam62441550
Participant
September 22, 2016
Answered

Re-installing Acrobat Pro 9 - Not accepting the serial code from CS5

  • September 22, 2016
  • 1 reply
  • 381 views

hi.  Purchased CS5 Design Standard Windows a few years ago.  CDs.  Included in this suite is a separate CD of Acrobat Pro 9.  Installed everything a few years ago with the serial number given to me via a coupon code in the case.  Had to wipe the laptop because of problems with a windows 10 install.  Re-loaded CS5 fine.  Popped in the Pro 9 CD and it is telling me that the serial number is not correct. I have tried with the dashes, without etc.  This is the only serial number I was given.  How can I get this installed again?.

This topic has been closed for replies.
Correct answer kglad

if you failed to secure your serial number and you purchased from or registered with adobe, check the account used when purchasing/registering Adobe ID

and, if that doesn't help, there's a small chance adobe support might be able to help.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 23, 2016

i believe separate serial numbers were issued for the suite and acrobat.

if you purchased from or registered with adobe, check the account used when purchasing/registering Adobe ID

L
lisam62441550Author
Participant
September 23, 2016

Here is what came in the box:

  1. A coupon code that had to be submitted to adobe.studentlicensing.com
  2. I submitted code and received one serial number which is registered to me as part of my Adobe account under 'products'
  3. I have lost all my email so I can't locate the original email that gave me the serial number
  4. I kept the serial number for future reference
  5. If the Acrobat requires a separate serial number, how can I get that? I have all the original packaging etc
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 23, 2016

if you failed to secure your serial number and you purchased from or registered with adobe, check the account used when purchasing/registering Adobe ID

and, if that doesn't help, there's a small chance adobe support might be able to help.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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