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susanc36524522
Participant
January 21, 2016
Question

Redownload/old version?

  • January 21, 2016
  • 1 reply
  • 336 views

I order Adobe Acrobat XI Pro Student and Teacher Edition (Windows,English) on 02/26/2013.  I know, eons ago.  But the computer I had it on died (unfortunate accident with a glass of water).  I would really like to download it again, and not have to buy a new version.  But this option doesn't show up in my account.  I have the serial number, and tried that way, but it says that the serial number is already registered, and won't give me an option to find it (in products or, order history). 

I am at a loss on what to do next.  The FAQ says links are good for three years, which I am about a month short of.  Any ideas?  Or am I out of luck and have to buy it again.

Thanks for any help.  Susan

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1 reply

kglad
Community Expert
Community Expert
January 21, 2016

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.