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victoriah26686753
Participant
September 27, 2016
Answered

Reinstalling Adobe Acrobat Pro 9

  • September 27, 2016
  • 2 replies
  • 975 views

I changed my computer [Mac running OX X.10] and own two licenses [why I don't recall] for Adobe Acrobat Pro 9.  I downloaded AAP9 and did the usual installation = it might not have been a full install so I ran the uninstaller and cleaned off AAP9 from the computer.  I re-installed it from the dmg file which downloaded [APR09_Mac_WEB_WWEFG.dmg]. 

It has now finished installing and all that is showing up is the word Acrobat in the upper left corner =- nothing drops down, no File etc. menus.

I don't know what is going on = it should be able to be running.  Any ideas???

This topic has been closed for replies.
Correct answer try67

As you can see here (Adobe Acrobat system requirements ), the versions of Mac OS compatible with Acrobat 9 are 10.4.11 or 10.5, so your version is way too new for compatibility. It's time to get a new version of Acrobat. If you subscribe instead of purchase a perpetual license then you'll get continuous updates that will ensure your Acrobat version is always compatible with your OS.

2 replies

try67
Community Expert
try67Community Expert
Community Expert
September 27, 2016

What's your OS version? Acrobat 9 is quite old and not compatible with any current OS.

Julian_Little
Julian_Little
Participant
October 4, 2016

I have the same question.

I had Pro 9 on an old Mac laptop, and was wanting to instal it on a newer Mac. This runs OS 10.10.5. I've hovered over the Acrobat logo to the right of the apple symbol on top left of screen. I have not been prompted for anything, e.g., a serial number. It seems as if it might be necessary to update the software, but how do you do that if there is no functionality at all?

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
October 4, 2016

As you can see here (Adobe Acrobat system requirements ), the versions of Mac OS compatible with Acrobat 9 are 10.4.11 or 10.5, so your version is way too new for compatibility. It's time to get a new version of Acrobat. If you subscribe instead of purchase a perpetual license then you'll get continuous updates that will ensure your Acrobat version is always compatible with your OS.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 27, 2016

can you expand that window?

what do you see if you right click over the apple and over acrobat?

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