Skip to main content
Participant
March 25, 2016
Question

Remove scan devices from drop down in Configure Presets

  • March 25, 2016
  • 0 replies
  • 571 views

This question has been asked on numerous forums in the past, with no answer.

The reason this is important is that the removal of 12+ scan devices (all variants of the same device) will assist troubleshooting current connectivity problems with the device.

All prior versions of the Brother multi-function printer have been removed from Windows 10 Device and Printers control panel.

Those versions are still listed in the drop down list in Adobe X - Configure Presets - Scanner

Note:  Scanner connectivity to the Brother MFC-7840 ceased (printer connectivity remains) when drivers for a Brother MFC-J450DW were loaded and used for scanning.  The MFC-J450DW drivers were removed as part of the troubleshooting as well as the drivers for the MFC-7840 were uninstallled and reinstalled, to no avail.

Thank you

This topic has been closed for replies.