Requested upgrade of Acrobat Prof DC and Creative Cloud with failure to upgrade

Question

I have Adobe Acrobat DC in my laptop that I installed for free from Adobe Website. I ordered upgrade to Acrobat Prof. and tried to install the upgrade. At the end I got this message "Serial number you provided is valid, but a qualifying product could not be found on this computer". I tried to find a way to cancel the order or communicate with the Adove support team, but unfortunately there were no ways to do that. I am seeking help to cancel my order and get my money back.

Jeffrey_A_Wright · Accepted Answer

I blieve what I bought is a full license, the offered price was $209, but the actual payment and invoice was $199.

Mohammeda53177343 I reviewed your account and can confirm that you purchased the Acrobat DC upgrade. You can find details on how to request a refund of your order for the Acrobat DC upgrade at Return, cancel, or exchange an Adobe order .

If you don't own a previous copy of Acrobat then you can either purchase the full version or subscribe to Document Cloud . You can find more details at Plans and pricing | Adobe Acrobat DC .

mohammeda53177343 · Answer

Non of the two possible answers applies to my case. I contacted the support and a case was opened and suddenly without giving me an answer I was referred to this discussion forum to poet my question. This is not a professional way of treating customers.

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