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T
The MarsMan
Participant
October 20, 2016
Question

Scanned document size

  • October 20, 2016
  • 2 replies
  • 630 views

I just upgraded my Adobe XI Pro and now, when I scan a document, it is scanned as legal size rather than letter size, regardless of the size of the original.  I can't seem to find anywhere that this can be changed in the settings.

Can anyone help?

This topic has been closed for replies.

2 replies

A
Anonymous
February 13, 2017

Many times the print size, print quality etc get out of control/situation. There are various reasons behind this such as wrong drivers, wrong scanning settings etc. To fix this issue do the following:

Open HP Solution Center.

Select on Scan Document.

Click on which scan shortcut you would like to customize.

Then click on the "Change Settings' button.

Click on the "Advanced Document Settings" button. From there you can change the resolution (300, 600, etc) and scan type. Click ok.

Then click on "Save to file Save Options" button.

Go through Hp Officejet 6600 Manual for more scan size and scan type settings.

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
October 20, 2016

We apologize for the issue you are facing. Can you please share following information to help us identify and resolve the issue ASAP:

- Current Acrobat version after update

- OS Detail

- Scanner details

- Scanner driver (TWAIN/ICA/WIA)

- Scan mode (Flatbed/Document Feeder)

Thanks.

T
The MarsManAuthor
Participant
October 20, 2016

- Current Acrobat version after update Adobe Acrobat XI Pro 11.0.18

- OS Detail Windows 8

- Scanner details HP Officejet 6600

- Scanner driver (TWAIN/ICA/WIA) TWAIN

- Scan mode (Flatbed/Document Feeder) Both

Ron

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
October 21, 2016

Please try following solutions:

Solution 1: To change paper-size of custom scan

- Create> PDF from Scanner>custom scan

- you will get the option to change the paper size there.

Solution 1: To change paper size of any preset

- Create> PDF from Scanner>select configure preset

- Select any preset like Auto detect color mode or Black & White etc.

- you will get the option to change the paper size there.

- Select paper size of it and save

- Now onward this new size is the default value of this preset.

Solution 3: If all the options like paper size, resolution and color mode are disable and you are getting scanner dialog while scanning, please change the settings

- Go to custom scan once

- Click Option button besides Scanner drop down

- Change the value of User Interface to "Hide Native Interface"

Screens are shared for your reference to change these settings Shared Files - Acrobat.com

Hope these options will resolve your issue.

Thanks.

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