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2 replies

Adobe Employee
October 13, 2016

Hi ,

Please share above asked information to help us identify and resolve this issue ASAP.

Thanks.

Lovekesh Garg
Adobe Employee
Adobe Employee
May 11, 2016

Hi Frank,

Sorry for the issue you are facing. Can you please provide following information to help us identify and resolve the issue ASAP:

- OS detail

- Acrobat version number

- Scanner details

- How you are scanning the document

- Setting you are using for scan

Also please refer to this article if its helpful :- Troubleshooting tips for scanner issues when using Acrobat

Thanks,

Lovekesh Garg