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Tstuhler
Tstuhler
Participant
May 12, 2016
Question

Scanner not working in Acrobat but does in Photoshop

  • May 12, 2016
  • 1 reply
  • 292 views

My CanoScan 8600F is not working with Acrobat XI, I get he message that "Acrobat could not communicate to this device." Adobe Photoshop Elements 4.0 has no problems working with the scanner. How do I get Acrobat to communicate with the scanner?

Tom

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1 reply

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
May 13, 2016

Hi Tstuhler ,

Please try referring to this link : Acrobat XI cannot communicate with my scanner (Scan and Optimize) and Acrobat cannot communicate to scanner  and let us know if this helps.

Also please let us know the OS version on your system .

Regards

Sarojini

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