Skip to main content
This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
July 26, 2016

Hi susanb89892218 ,

Could you please tell if you are receiving any error?

Try to perform the steps which are given in this link :Error: "The serial number is not valid for this product" | Adobe Creative Suite 

Let us know if you face any issue.

Thank You!

Shivam

rob_harrhy
rob_harrhy
Participant
September 8, 2018

I am trying to download my acrobat x licence to my new laptop. message saying serial number invalid but the number is taken from my adobe account so I know it is valid

T
Test Screen Name
Legend
September 8, 2018

Is there any message mentioning "qualifying serial" or similar? Does it ask for the serial twice?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices