Sierra Beta PB1 and 2 have killed printing from Acrobat (X Pro)

Forum|Forum|9 years ago
July 21, 2016
4 replies
1283 views

Since installing Mac OS Sierra Public Beta V.1 files will not print from Acrobat (X Pro V 10.1.16). I had hoped after reporting this issue to Apple via Feedback Assistant and the Developer Forum, this might have been sorted in PB2 but sadly not. When you try to print, first you get the spinning beachball of death then nothing. No print dialog box appears, so not possible to print. I have had to revert to the primitive Apple Preview. Acrobat functions properly apart from this. This applies however you try to access print via Cmd-P, Pull Down File menu or Print icon on menu bar. I have looked to see if there is a print preference file I can delete but there is nothing obvious. Any assistance appreciated.

Wilson

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T

Test Screen Name

Legend

Actually, it's not weeks, it's the instant of release. Support runs 5 years from initial release. Not saying it's good, just saying that's how it is.

T

Test Screen Name

Legend

Ok, so you don't want to pay to upgrade to DC. That's fine, but that won't change the fact: Acrobat X is out of support and will NEVER be updated. So I must advise you to freeze your system if you don't want to take the hit of upgrading apps in step.

W

Wilson LaidlawAuthor

Known Participant

Adobe pull their programs earlier than anyone else from update service, literally weeks after the new version comes out and considering how expensive they are it is very poor customer service, hence why Acrobat X Pro will be the last Acrobat version I buy, having been a customer since Acrobat V.2, so it is Adobe's loss for being just too greedy. Microsoft were still sending security updates on Office 2004, when I shut down our last Power PC Powermac a few months ago - that is customer service, much as I dislike having to say anything nice about MS. In any case it is not just Acrobat X which has printing issues but also Photoshop CC, Bridge, and Lightroom all V. 2015.5, which are all fully up to date. I suspect if the printing gets sorted on those, Acrobat X will start printing again.

T

Test Screen Name

Legend

I assume you're still able to print on your main machine, but thanks for sharing your test problems, by the way.

W

Wilson LaidlawAuthor

Known Participant

I can still print perfectly from other apps. It is only Adobe Apps which are the problem. I can print from Adobe apps from my Macs still using Yosemite.

T

Test Screen Name

Legend

So, have you tried with Acrobat DC? one thing is certain, Adobe won't change Acrobat X, which has issues already in 10.11. Of course Adobe don't release fixes until after final release. And be sure to re-report the problem to Apple for each new beta release, to keep it on their radar.

T

Test Screen Name

Legend

Hope Apple fix it. Have you tried with DC?

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