Skip to main content
H
Hevm23
Participant
October 28, 2016
Question

Since the latest upgrade to Acrobat DC, I can no longer preview pdf's via Flare

  • October 28, 2016
  • 3 replies
  • 2030 views

.  Madcap say this is a known issue with the latest Acrobat DC.  The error is "There is a problem with Adobe Acrobat/Reader if it is running please exit and try again (9:9)", anyone know of a fix for this yet?  I have uninstalled and reinstalled all Adobe products, but still the same error.

This topic has been closed for replies.

3 replies

D
dtmenges
Participant
February 27, 2017

Just went through the same problem. I had removed Reader a few months ago and just ran Acrobat DC Pro and the problem went away. Same problem showed up again today for some reason so I installed Reader and now I can generate previews. Go figure.

G
GluteusMaximus
Participant
January 18, 2017

Same issue with Madcap Flare 2017 and Acrobat DC. Just started happening with Adobe update today. I installed Reader, set it as the default PDF handler, and topic preview works again in Flare. Downside is now I have to open PDFs in Acrobat DC manually, otherwise built PDFs open in Reader by default. Definitely consider this a workaround until Adobe fixes this.

    M
    MJD1168
    Participant
    January 5, 2017

    I just encountered the same issue and message.  Also received the same reply from Macdap tech support.  They said to log the bug issue with Adobe. So frustrating.  How are other Flare users handling this problem, I wonder.

    M
    MJD1168
    Participant
    January 6, 2017

    Here's what I just tried... I uninstalled Adobe Acrobat Reader DC. When I used PDF preview for a topic in Flare, this message displayed: "The Acrobat DC PDF browser plug-in is missing. Please reinstall Acrobat DC or Acrobat Reader DC to fix this problem. OK"  When I clicked OK, the PDF preview opened up in Adobe Acrobat Pro DC.  So, I guess I'll just have to click that OK button each time.  One MadCap Flare tech support person said, "The solution would require a uninstalling and reinstalling Adobe Reader DC and then having it set as default PDF viewer. The work around requires Adobe Reader DC be installed after Adobe Pro DC."  I haven't tried that yet.

    A
    annghijselen
    Participant
    January 18, 2017

    Hi everyone, I had this issue after installing Adobe Pro DC. I uninstalled the Reader, installed it again, made sure it was the default program for PDFs, then fired up MadCap and hey presto: it works again as it should.

    The key element is: install the Reader AFTER all the other programs. Hope this works for you too...

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices