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marylinec4969205
Participant
October 11, 2016
Answered

Since Windows 10 updates, I cannot save PDF docs with Acrobat Pro DC

  • October 11, 2016
  • 2 replies
  • 768 views

Hello all,

Please could you help?

Last week, my PC had Windows 10 updates and since then, I have been having issues: I cannot go to my desktop storage, I cannot save nor save as my document (already in PDFs)...It looks like it searches: a box with 4 squares in grey and blue appear but it is not responding at all.

I really need this as I work with DC everyday (I work for myself and I am the only one employee) and I have not been able to do anything with DC for 3 full days.

Help please!

Thanks all.

This topic has been closed for replies.
Correct answer Karl Heinz Kremer

Open up Acrobat's preferences, then go to the "General" tab and turn off the two "Show online storage..." options. Does this change the behavior when you try to save?

2 replies

sayedh74503982
sayedh74503982
Participant
November 5, 2018

thank you it worked for me

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity ExpertCorrect answer
Community Expert
October 11, 2016

Open up Acrobat's preferences, then go to the "General" tab and turn off the two "Show online storage..." options. Does this change the behavior when you try to save?

    M
    marylinec4969205Author
    Participant
    October 11, 2016

    Thank you very much Karl for your time and help! It 's now working!

    Thanks a million!!

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