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Known Participant
August 7, 2023
Question

single thread problem: how to stop "tips" from showing up in acrobat pro

  • August 7, 2023
  • 1 reply
  • 233 views

I am using the IAC SDK and a C# program that searches a PDF for phrases.

 

If an Acrobat "tip" or popup occurs while the program is reading the document, my program freezes. I must dismiss the popup before it can resume.

 

Popups that suspend my app are

"Try it now"

"Access all tools in one place"

"Whats new"

 

Tips such as " ..You can open ..."

 

Here is typical case: 

The document is behind the app and part of the document is visible.

The app is searching page by page and about page 40 an unwanted Acrobat  tip shows up " ...you can..."

My app freezes.

I try to move the app so I can close the "tip".

Windows reports my app is not responding.  There is a message to that effect in the frame.

I click on the PDF to get focus and then dismiss the popup.

A few seconds later my app resumes.  If I wait too long (about 30 seconds) the app never resumes and when I close the app and document there is an "acrobat 32" left in memory.  I need to use the task manager to kill it or an "Acrobat Pro not found" is reported as my app cannot open any of the SDK classes.

 

If there is no way to stop the tips from popping up then can someone suggest a way to handle the problem?

 

Thanks for looking.

This topic has been closed for replies.

1 reply

JStatesonAuthor
Known Participant
August 9, 2023

This was fixed somewhat using Preferences -> General -> unchecking the "show messages.."
However, IMHO, tips that popup should never cause thread blocking. There should be no need to dismiss a tip in order to allow the IAC application to continue running.   I wonder if the problem is the same if using VB or JS instead of C#.