Started Download But All I have is an Empty Folder

I bought the Adobe Acrobat Pro DC Student and Teacher Edition but when I clicked download and waited over an hour later when it said it would open the folder when the download was complete, nothing happened and the folder was on my desktop but it was empty. There were no download files and there was no shortcut icon on my desktop. Please help. I feel like I've been conned. When I clicked on the download button in the email they sent, it directed me to the Adobe Education Store and when I entered my order number and password, there was no product found!!!