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wendym
Participant
May 27, 2016
Question

Submit Button does not work on fillable form when posted on web site

  • May 27, 2016
  • 2 replies
  • 491 views

We have created a fillable pdf form which member can complete and submit.  The submit button sends the whole PDF to an email address.  When the form is submitted by saving it on the desktop, the SUBMIT button works.  However when the form is completed online and the SUBMIT button used, nothing happens.  Is there something different we need to do in order for our members to submit the form via our website.  This is really frustrating for both our staff and our members.

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2 replies

MichaelKazlow
MichaelKazlow
Legend
May 29, 2016

A server is not like a desktop. You would probably need to setup a script to send the file to a mailing program. Sending a PDF form via email is no way to handle private information. You should be having someone create a program on the server side to collect the information in the PDF form and give you a secure way to retrieve the information.

ms_baker
ms_baker
Inspiring
May 27, 2016

Hi Wendy -

What browser are you using? And what PDF viewing are you using in the browser? That's where the answer lies. In some cases, a browser's PDF viewer won't execute actions like submitting an email. Since you'll never have control over what browser your users are working with, it's probably far less problematic to have the PDF form as a download for the user to fill in from their desktop using Acrobat or Reader, or another viewer that recognizes and executes actions.

donna.

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