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barışm8108765
Participant
Apr 4, 2016 4:17 PM UTC
Answered

Submit button on form not working on iPad

Hi,

I add a Submit button on pdf via Adobe Acrobat Pro DC, and succesfully it is working on desktop.

But, it is not working on IPAD. When I click button, nothing happens.

Can you help us?

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    anthonyf19797173
    anthonyf19797173Correct answer
    Participant
    Dec 16, 2018 11:01 PM UTC

    Hi,

    I also had this issue.

    Touch screen devices do not replicate the "Button down - Button up" action of a mouse click, instead they only replicate the "Button down" part.

    Therefore, when programming the Submit button properties in the desktop version of Acrobat DC, set the "select trigger:" option to "Mouse Down".

    This solved it for me.

    Hope this helps!

    View reply

    21 replies

    Joel25384543xk91
    Participant
    Feb 17, 2023 11:44 AM UTC

    I got it to work by setting the trigger to Mouse Up and using the Acrobat app on my iPhone - it wouldn't work with Apple's native app but works with the Adobe app

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    Sara227544153u0w
    Participant
    Jan 20, 2022 7:24 PM UTC

    I have created a form with a submit button that will be used on IPads so I can't have it sent to an email, per the comments in this thread. Therefore I need to send it to a URL. I can't get it to work and was hoping for some help. Can I use sharepoint, teams or a sharesite? If not what kind of URL's work with this funtion? I have tried sending it to all of the above with no progress and am not sure if I'm doing something wrong or if it doesn't work for those.

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    Test Screen Name
    Legend
    Jan 20, 2022 8:30 PM UTC

    It's a similar situation to Submit from an HTML page. The URL must be of a special web "page" designed to read and process what is submitted. It is NOT the same as saving, so you cannot use a writable space. The URL is usually called a "script" (ASP/PHP/CGI...) and is written by a professional specialist up-to-date with the constant attacks. 

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    Arkwrights
    Arkwrights
    Participant
    Jul 7, 2020 3:01 PM UTC

    Has this been resolved as I've created a form but people on iPads still can't submit form?

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    kia-ora-sooz
    kia-ora-sooz
    Participant
    Jan 26, 2021 3:41 AM UTC

    So has no one found any successful way to get the 'submit' button (to email) to work on ANY DEVICE other than desktop yet? This is just so frustrating!! From searching all forum posts, it seems that it doesn't matter what reader or device is used... it doesn not work unless it's submitted from a desktop. With so many people using mobile devices I'm surprised that there is no clear update/workaround for this yet. 

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    Test Screen Name
    Legend
    Jan 26, 2021 12:53 PM UTC

    Well it does depend on the app, but also on what you mean by "submit". If by submit you mean "send to an HTTP server", it can work in a number of apps. If you are, unfortunately, one of those who considers "send to an email address" to mean submitting, there's very little chance of that, and it's a good habit to get away from.

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    anthonyf19797173
    anthonyf19797173Correct answer
    Participant
    Dec 16, 2018 11:01 PM UTC

    Hi,

    I also had this issue.

    Touch screen devices do not replicate the "Button down - Button up" action of a mouse click, instead they only replicate the "Button down" part.

    Therefore, when programming the Submit button properties in the desktop version of Acrobat DC, set the "select trigger:" option to "Mouse Down".

    This solved it for me.

    Hope this helps!

    Translate
    crystaldcox85
    Participant
    Jul 5, 2019 12:52 PM UTC

    The Mouse Down is how I originally programmed my submit button. It does not work on iPad Mini (in the built-in PDF viewer nor Acrobat) nor does it work on iPhone.

    Any other recommendations?

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    adamn79880714
    Participant
    Dec 16, 2016 8:06 PM UTC

    New update for Adobe Acrobat Reader version 16.12.15 seems to work from my ipad

    Cheers

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    leanneb60064474
    Participant
    Aug 4, 2016 11:03 AM UTC

    Also interested to find a response.

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    bkolbay
    bkolbay
    Participant
    Jul 8, 2016 2:46 AM UTC

    Has there been any movement in this area?  My PDF has a Submit to URL action on a button.  This works in Acrobat Pro on a Mac desktop and I can verify the file was uploaded, but it has zero effect in Acrobat Reader on an iPad Pro.  On the Mac, I get a confirmation dialog.  On the iPad, the only feedback is the border of the button changes upon touch.

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    gkaiseril
    Inspiring
    Aug 4, 2016 5:22 PM UTC

    Not all mobile apps are created equally. Many cannot even support form fields

    It is important that you tell use the app you are using. Without this information we cannot help you.

    Adobe Acrobat Reader - View, Annotate & Share PDFs does not show support for submission of forms You can fill them out and sign them and then you need have your app attach the form to an email.

    JavaScript for Acrobat Reader Mobile API Reference (iOS)  shows no support for form submission by Mobile Adobe Reader for iOS.

    Even the best viewer, PDF Expert, des not show support for form submission.

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    George_Johnson
    Inspiring
    Aug 4, 2016 5:58 PM UTC

    gkaiseril wrote:

    Even the best viewer, PDF Expert, des not show support for form submission.

    PDF Expert does support submitting forms, both to a web server and via email.

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    redtick
    Participant
    Apr 5, 2016 12:12 PM UTC

    Hi did anyone manage to find a solution to this? I have the same issue created a fillable form in DC the submit button works on the pc but open the email on a phone (any smartphone) then the submit button does not work at all...just comes up as text? HELP

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    George_Johnson
    Inspiring
    Apr 5, 2016 4:25 AM UTC

    What PDF viewer are you using on the iPad?

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    YatharthS
    Participating Frequently
    Apr 4, 2016 11:29 PM UTC

    Hi barışm8108765,

    Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

    Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

    Would like to know is this happening with other documents as well or with this certain one .

    Is this document is on server drive ,if yes then move it to the local drive & then check 

    Also check with the application name using which the document originally created & also recreate the document to replicate the issue .

    Regards,

    Yatharth

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