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bettye69675372
bettye69675372
Participant
August 24, 2016
Question

The combine feature in Acrobat DC Pro or Standard does not work. Getting Acrobat as an unidentified error.

  • August 24, 2016
  • 4 replies
  • 1309 views

The combine feature in  Adobe Acrobat DC Pro or Standard does not work. Getting 'No PDF file was created because Adobe Acrobat DC encountered an unidentified error'.

This topic has been closed for replies.

4 replies

C
cdosrun
Participating Frequently
February 22, 2018

Same issue here.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
April 11, 2018

Hi Cdosrun,

Sorry for the delayed response.

Please try following troubleshooting steps:

1- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

2- If that doesn't work, try running Acrobat as an administrator: Run an Adobe program as administrator | Windows 7, Vista

3- If issue still persists, try changing compatibility mode for Acrobat using the steps given here (for Windows OS only): https://support.microsoft.com/af-za/help/15078/windows-make-older-programs-compatible and try again.

You may also visit this link in a web browser to combine pdfs online: https://cloud.acrobat.com/combinepdf

Thank You,

Shivam

phunkemedia
phunkemedia
Participant
September 1, 2016

I'm having the same issue. All files are local pdfs. I've re-saved them as locked/unlocked/pdf 8/5. Always getting the same error: No PDF file was created because Adobe Acrobat DC encountered an unidentified error.

This was once a basic function of Acrobat, now not able to complete this job in any way I know how...

bettye69675372
bettye69675372Author
Participant
September 1, 2016

Does not work with Excel files either.

try67
Community Expert
try67Community Expert
Community Expert
August 28, 2016

Does this happen with all files, or just some? What's your OS version?

    bettye69675372
    bettye69675372Author
    Participant
    August 30, 2016

    Windows 7 64 or 32 bit.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    August 25, 2016

    Moving to Acrobat​

    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 28, 2016

    [You moved it to the Document Cloud PDF services forum, which is not really relevant. I moved it again to one of the actual Acrobat forums, where it's more likely to get a reply..]

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