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Participant
September 29, 2016
Question

The document could not be saved. A file error has occurred.

  • September 29, 2016
  • 1 reply
  • 970 views

Hi all,

I have been at this for days now, trying multiple methods to fix the issue via the forums and nothing is happening for me.

I'm using Acrobat 10.1.16, with the latest update from the Adobe FTP installed (was suggested through another forum post).

This issue has been happening to me on both El Capitan, and now also a FRESH INSTALL of Sierra.

I can't save a file without the above message appearing. I have to Save As, and save it into a different folder/on desktop. I can then drag it to the original folder and overwrite the file without issue.

I am on the only one in the office with this issue - my colleague is still running El Capitan, and he isn't having the problem.

My other colleague is running Yosemite still, and he doesn't have an issue.

The files are stored on a windows server. But this doesn't seem to make a difference. If I move the files to my desktop, then try to edit and save the file, the same issue occurs.

It's killing my production time at work, and I feel like I've exhausted all avenues here. My boss is on my arse. Please help.

This topic has been closed for replies.

1 reply

bryans84810293
Participant
October 28, 2016

I/we are having the same issue (4 iMacs MY 2011 and 2012) as you have stated with similar set ups. it seems very random when it will happen on some files but not others or on the same file at different times, we are connected to a windows based server also. We can not figure out what the problem is. We are on iMacs and this has been happening with El Capitan and Sierra. Also tell your boss to get off his/her arse and help you figure this out.