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L
linda_cmp
Known Participant
August 16, 2016
Question

The link Acrobat Pro DC generates in "Send for Shared Review" email is incorrect.

  • August 16, 2016
  • 2 replies
  • 791 views

We are using Adobe Acrobat Pro DC (Version 2015.006.30201) to upload a file to SharePoint Server 2013 and generate an email with a link (using Send for Shared Review). The link should include %20%, but instead it includes %2520%, which is invalid. The subsites on SharePoint have spaces in the names, which appears to be the problem? Other than deleting and re-adding the SharePoint subsites is there anything on the Acrobat side that can be done?

Here's what I've done so far.

1. Used Send for Shared review for the ABC subsite, link in email is incorrect.

2. Uninstalled and then reinstalled Acrobat Pro DC.  The link for ABC subsite is now correct.

3.  Used Send for Shared review for the 123 subsite, link in email is incorrect.  But, if I upload it to ABC subsite instead, it generates the correct link.

Incorrect link:

<https://gc/eis/EIS%2520PH%2520Doc%2520Review/EIS%2520V15%25201%2520FP1%2520Doc%2520Review/Install/Glossary.pdf>

Correct link:

<https://gc/eis/EIS%20PH%20Doc%20Review/EIS%20V15%201%20FP1%20Doc%20Review/Install/Glossary.pdf>

This topic has been closed for replies.

2 replies

L
linda_cmpAuthor
Known Participant
August 30, 2016

Our SharePoint Administrator was able to work around the problem. Since our SharePoint subsites had spaces in their names, the administrator changed the URL (not the name of the subsite) in SharePoint, so that there aren't any spaces. Since there are no longer any spaces, there is no need for the %20 (or %2520).  Everything seems to be working so far.

RogerPilkey
RogerPilkey
Participant
August 18, 2016

'%25' is the encoded version of the '%' character.  So '%20' is the actual string being encoded and thus turned into '%2520'.  Does the link that you paste into the field have '%20' in it, or spaces?  I think it should be spaces.  If it looks like spaces, then something might be trying to be too smart and showing '%20' to you as a space, maybe see what happens if you paste it into notepad?

L
linda_cmpAuthor
Known Participant
August 18, 2016

Thanks Roger.

I tried copying and pasting the string Acrobat put into the email into Notepad.  It remains the "Incorrect link" shown in original post.

It's really interesting because the preceding screens have the correct link.  It's not until you get to the screen that shows the email is the link incorrect.

Correct link:

Incorrect link:

donf25822457
donf25822457
Participant
August 19, 2016

I encountered this as well and worked around it by deleting the "25" from the URL. "%20" remains to account for the literal space in the URL path.

That's not to say the feature works after that cause my reviewers are still unable to use the SharePoint site for shared review using Acrobat XI pro.

This feature has some critical bugs from Adobe that really should be fixed. User communities can only do so much.

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