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the save as dialog box is blank after scanning document

after scanning docs, when I go to file menu and save as, the dialog box is empty. it was only intermittent, now it is all the time.

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Correct answer Meenakshi Negi

Hi johns18225944

Please try to unmark the option "Show online storage when saving files" under Edit menu > Preferences > General.

Click OK at bottom to save the settings and then try to save the file.

Let us know if it works.

Regards,

Meenakshi

Participant

I never had that issue until today. Thank you for your advice.

Participant

Thank you!

Adobe Employee

Also please update the latest Acrobat patch available.

Go to Help> Check for updates

Thanks.

Correct answer

Community Manager

Please try to unmark the option "Show online storage when saving files" under Edit menu > Preferences > General.

Click OK at bottom to save the settings and then try to save the file.

Let us know if it works.

Regards,

Meenakshi

Participant

I was having this same issue and your solution, uncheck the "Show online storage..." option worked! Thanks for your advice!

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